Frequently Asked Questions
HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into your Lusion Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW DO I ACTIVATE MY ACCOUNT?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at firstname.lastname@example.org
HOW CAN I TRACK MY ORDERS & PAYMENT?
After logging into your account, the status of your checkout history can be found under Order History.
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
After logging into your account, go to your Shopping Cart. Here, you will be able to make the payment or cancel your order. Note: We cannot give refunds once payment is verified.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Members who ship their orders within India should expect to receive their orders within ten (10) to fifteen (15) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.